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Shipping

Orders over $49.95 are qualified for free standard shipping to addresses in the USA.

For domestic express service, we use USPS Priority 1-3 Day.

DHL Worldwide 

We have DHL Worldwide shipping (real time quote) at a much reduced rate, 2 business days to most places in the world. This is the most reliable international service by far.

International Shipping

For international shipping, we use USPS International First Class Package ($15), it's on average 7-21 days, although the USPS does not guarantee delivery dates or times. You will get a tracking number to monitor the shipment.

Please get back to us if you still haven't received the package after 4 weeks, we will help you to check with USPS, which won't answer any questions if less than 4 weeks. 

 

Most international shipping will go through either Los Angeles or San Francisco. If you see something like the following "The item is currently in transit to the destination", it means that it's on plane to your country. It will take time to go through your country's Customs. If you don't see any update on the tracking page for a few days, you should check with your local post office. It's up to your local post office to update the movement of the package. You should also make sure that your local post office doesn't hold the package for you to collect. It will return the package or throw it somewhere to get it lost.

 

All shipping fees are non-refundable.

All orders are processed on the same or the next business day, the cut off time is 12pm Pacific Time. 

Return Policy

Thank you for shopping at www.thebtunes.com

If you are not satisfied with your purchase, we are here to help.

Returns:

You have 30 calendar days to return an item from date of purchase.

To be eligible for a return your item must be in the same condition as when you purchased it.

Your item must have its receipt or proof of purchase.

Refunds:

Once we receive your item we will inspect it and notify you that we have received your returned item.

If your return is approved we will initiate a refund to your original method of payment, in most cases, full refund minus shipping fees.

Exchange:

Your Voxoa product is covered for 1 year under warranty against manufacturing defects. If your product experiences a defect you may exchange it for a new one.

Your item must have its receipt or proof of purchase.

Your problem must not be caused by accident or usage outside of the product's intended use.

Shipping:

You are responsible for paying the shipping costs for returning your items. Shipping costs are nonrefundable.

In an exchange we at Voxoa will pay the shipping costs to send out your replacement.

Deliveries to remote, rural or out-of-way locations may incur additional charges that you the customer must pay.